01
General Information
Commonly Asked Questions
How does Nogimik help charities in need?
10% of our profits go to causes we care about: feeding kids, building homes, supporting families and help our communities grow and thrive. Giving back to people in need is something we feel strongly about, and with every item you buy or sell through Nogimik, you’re helping us make it happen.
How can I become a sponsored athlete/affiliate?
We don’t have an official application process, but our team is always expanding and we encourage you to embrace your individuality and cultivate the things that set you apart and enable you to inspire others to learn more, dream more, and be more.
Tag us @nogimik and #nogimik so our PR scouts can keep an eye out!
02
COVID-19
Updates & News
Are you shipping as normal?
We’re trying to. Minor delays are happening internationally.
Our most recent update is that we’re currently only shipping from our warehouses from Monday to Friday. However, we’ll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don’t panic, we’ve received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
**CANADA: Unfortunately, we’re experiencing the longest delays on your orders. Canada Post is working hard to get through the backlog, but due to increased volumes & reduced staffing levels, it’s taking a while. Please don’t be concerned if your tracking doesn’t update for a few days. Your parcel is still on its way to you
How long do I have to return?
Our advice on returns at the moment is to not rush. We’ve extended our returns policy to 90 days to give everyone plenty of time to return items to us when it’s safe to do so. Please check and follow the restrictions set by your local government, which may reduce the operating systems and hours of your local drop-off points or classify returning items as non-essential travel. Thank you; stay safe.